Job Summary:

The Patient Care Coordinator’s responsibility is attaining authorization for therapy services provided by Clinic facilities along with the intake of referrals, pre-certification or verification of benefits and physician orders. The coordinator will provide information regarding services to providers and parents. Serve as a liaison between clinical staff, patients, and physicians. Receive telephone intake for therapy services. Maintain clear and concise scheduling for clinic therapy staff’s patients. Complete proper documentation in a timely manner.

Responsibilities:

• Obtaining authorizations for Clinic therapy services.
• Scheduling/Coordinating Clinic therapy services.
• Effectively tracking authorizations to ensure services are not furnished without authorization.
• Effectively communicating information between multiple agencies, insurance companies, patient family, and clinicians
• Documenting clear follow up with insurance company, physicians, patient family, and Clinic therapists.
• Data entering patient information.
• Maintaining Excel spreadsheet(s)
• Provide accurate intake information on all referrals.
• Obtain pre-authorization if required by payor.
• Contact physicians for orders on all new referrals; contact physicians for approval and orders for changes in existing patient Plan of Treatment
• Effectively track & document referrals to ensure services are scheduled in a timely manner.
• Relay messages from clinic staff to office personnel as needed.
• Provide general information regarding clinic services to the community and physicians.
• Notify Director regarding admissions and re-admissions.
• Provide a professional and consistent quality of performance in all assigned tasks.
• Maintain orders for clinical staff members following Clinic policies and procedures.
• Prepare and provides daily reports to track all referrals, pending admits, and evals.
• Additional responsibilities as requested.

Requirements:

Functional Abilities:

• Excellent time management skills.
• Muti-tasking skills
• Ability to write routine reports and correspondence.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must be able to read 12 point or larger type.
• Basic computer skills to include Microsoft Office, Excel, Outlook.
• Problem Solving
• Effective Communication

Requirements:

• Ability to learn to use our agency software for electronic medical records.
• Experience using and working with medical terminology
• Bilingual Preferred