JOB SUMMARY:

As an integral member of our billing team, the Billing AR Specialist for Patient Accounts will manage both inbound and outbound customer service communications, ensuring exceptional service standards. This role requires staying in tune of industry developments and handling internal processing discrepancies effectively. Additional responsibilities include receptionist duties and intake coordination as needed, while offering the flexibility to adapt to varying schedules.

Candidates must adhere to the Circle of Care employee handbook guidelines and execute all assigned tasks. This job description serves as a foundation for role expectations; however, responsibilities, skills, and working conditions are subject to modifications as organizational needs evolve. needs evolve.

Duties and Responsibilities:

• Responsible for contacting patient families regarding aging invoices, payment status, and insurance information when applicable
• Prepare invoices for patient visits and procedures for assigned locations
• Recognize issues that may arise when processing or performing all tasks assigned and report such issues to the manager
• Perform an audit to ensure that all payments, or charges, are in balance or take the appropriate action
• Appropriate action includes communication with the manager or controller
• Use analytical skills to problem-solve when discrepancies occur
• Able to answer basic Accounts Receivable process/billing questions posed by various internal/external parties in a timely and knowledgeable manner
• Works cooperatively within Accounts Receivable to ensure that all tasks are completed and necessary coverage for all individuals is achieved as noted by the supervisory review.
• Exceeding this standard involves a willingness to help whenever needed without being asked and prioritizing one's own workload to accomplish this
• Present a positive image through professional behavior and appearance.
• Ability to cope with daily changes in schedule and ensure that work is being processed in appropriate timeframes
• Manages job-related pressures and stress in a professional and appropriate manner as observed by co-workers and manager

Requirements:

QUALIFICATIONS AND REQUIREMENTS:

Education:

• High School Diploma or GED required.

Experience:

• Minimum of one year of experience in billing and collections, specifically with Medicaid and Commercial insurance plans.
• At least one year of experience in a customer service role.

Technical Skills:

• Proficiency in Microsoft Office products, including Outlook, Word, Excel, and Teams.
• Experience in data entry.

Additional Requirements:

• Ability to maintain concentration for prolonged periods while working on detailed reports.

COMPETENCIES:

• Communication Skills
• Financial Acumen
• Problem-Solving Abilities
• Attention to Detail
• Customer Service Orientation
• Professionalism
• Adaptability
• Stress Management
• Time Management
• Task Management
• Excellent oral and written communication

Benefits:

At Circle of Care, we’re committed to your well-being and professional growth. Here’s how we support and reward our team:

• Comprehensive Health Coverage: Including Medical, Dental, and Vision Insurance to keep you and your family healthy.
• 401(k) Retirement Plan: Plan for your future with our retirement savings plan.
• Company-Sponsored Life Insurance: Get foundational life insurance coverage at no cost, with the option to upgrade to a higher coverage level to suit your needs.
• Short-Term Disability: Financial protection in case of unexpected short-term health issues.
• Flexible Spending Account (FSA): Save on out-of-pocket expenses with pre-tax dollars.
• Employee Assistance Program (EAP): Access confidential support for personal and professional challenges.
• Generous Paid Time Off: Enjoy a healthy work-life balance with ample paid time off.

Circle of Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, layoff, recall, transfer, leave of absence, compensation and training.

Salary Description:

$16 to $18 per hour