Job Summary:

The Area Support Manager facilitates with the scheduling and coordination of a multidisciplinary plan of care involving the treating therapist and patient/family in coordination with the physician’s orders. One must promote the mission, vision, and values of the organization in order to ensure clinical quality services are being met. The Area Support Manager will act as a patient advocate and maintain privacy and confidentiality of all patient information and medical records.

One must conduct self in accordance with the company employee handbook, and all other responsibilities / tasks as required, ongoing, and assigned. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills, and working conditions may change as needs evolve.

Duties and Responsibilities:

• Ensure a quality patient experience, by meeting or exceeding set goals, objectives, and metrics of the Patient Navigator Team
• Ensure proper prioritization of scheduling of patients based on maximizing their available benefit
• Consistently and routinely assess patient wait list to identify patients who can be transferred from that list to an active case
• Consistently and routinely review current therapist’s caseloads to ensure to ensure that the therapist is maintaining their contracted rate of visits and for the most effective clustering of patients to ensure most efficient use of therapist’s time, increase therapist case load and reduce “windshield” time
• As requested, assist with onboarding, orientation, and support of newly hired Patient Navigators
• Participate in biweekly Therapy Productivity Review sessions for assigned therapists
• Maintain appropriate caseloads as needed for frequency of visits by coordinating between the family and the therapist. Includes ensuring routine, if not weekly, review of caseloads on mapping software to ensure most efficient clustering and potential new patient assignment from Wait List
• Maintain remaining visit report to ensure approved number of visits is maximized and not exceeded
• Assist therapists in resolving patient/family concerns regarding therapy
• Maintain database pertaining to therapist caseloads and patient information
• Assist therapists with scheduling of evaluations, re-evaluations, visits and missed visits as necessary
• Provide detailed information to Supervisor, Area Support to assist with assignment of admissions, evaluations, or termination of services
• Assist with new therapist case load development when assigned new therapist to ensure appropriate “ramp up” time of new therapists (should not be more than 8 – 12 weeks) and provide new therapist appropriate support initially & ongoing
• Maintain consistent and constant communications with therapists to coordinate changes to caseloads due to family or company request to include frequency of visits or special requests
• Educate parents and coordinate with Child Protective Services (CPS) caseworkers as needed to ensure quality and continuity of care
• Notify insurance provider as needed when members need to be educated for non-compliance
• Participate in daily Area Support Team huddles to review pertinent issues, address concerns, questions, etc., and foster a Team spirit and culture of caring for all Team members
• Maintain strictest confidentiality; adheres to all HIPAA guidelines and regulations
• Perform other related duties and participate in special projects as assigned

Requirements:

Competencies:

• Attention to Detail
• Customer Focused
• Problem-Solving
• Interpersonal Savvy
• Time Management
• Stress Management
• Excellent oral and written communication
• Organization Skills

Education and Experience:

Required:

• Bachelor’s degree or equivalent or minimum of four (4) years of hands-on related experience and/or training; or equivalent combination of education and experience.

Preferred:

• Ability to speak Spanish
• Experience in patient scheduling
• Experience working in a home health and pediatrics environment
• Experience with electronic medical records and medical terminology
• Experience maintaining routine reports and correspondence

Circle of Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary Description:

$55,000 to $65,000